One of the biggest fears I come across from businesses or government departments & agencies contemplating taking the leap into social media is the amount of time it will consume and whether or not they can afford the commitment required.Continue Reading..
We’ve just created a poll below asking if any one channel is more important than another when dealing with a customer complaint.
Recent research suggests that companies are ignoring customer queries that come to them through social media channels like Twitter and Facebook.Continue Reading..
LinkedIn is a great corporate social networking tool. Its growth in Australia has been impressive over the last year – there are now more than 1.5 million professionals on LinkedIn in Australia (there’s more than 80 million worldwide) and the company is experiencing double digit growth.Continue Reading..
Community is on my mind at the moment – everything I seem to be doing this weeks seems to focus on commmunity:Continue Reading..