Web 2.0

If a customer complaint falls in Twitter…

1 Comment April 11, 2011

We’ve just created a poll below asking if any one channel is more important than another when dealing with a customer complaint.

Recent research suggests that companies are ignoring customer queries that come to them through social media channels like Twitter and Facebook.

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Twitter: The new local business directory

No Comments December 2, 2010

So, today we needed a new wireless network – today. I’m known to gush about how much I love what I do, I even wrote a post recently for The Wall UK blog about (amongst other things) how much I love Web2.0 and social networks and how’ve they’ve changed EVERYTHING.  This story is another perfect example of why.

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