We’ve just created a poll below asking if any one channel is more important than another when dealing with a customer complaint.
Recent research suggests that companies are ignoring customer queries that come to them through social media channels like Twitter and Facebook.
Continue Reading..So, today we needed a new wireless network – today. I’m known to gush about how much I love what I do, I even wrote a post recently for The Wall UK blog about (amongst other things) how much I love Web2.0 and social networks and how’ve they’ve changed EVERYTHING. This story is another perfect example of why.
Continue Reading..The Social PR Consultancy is recruiting for a “twintern” – an intern with a good, working understanding of social media tools such as Twitter, Facebook, blogs and other online community engagement tools.
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